NorthRim

We're committed to getting our adventure-ready gear from our headquarters in Maine straight to you.

Orders in the USA
Enjoy free shipping on all orders over $300. For all other orders, you can select your preferred shipping method during checkout.

International Orders
We ship worldwide! To make it easy, all available shipping options, delivery estimates, duties, and taxes for your location are calculated and displayed at checkout.

Our Process
The moment you place your order, we get to work preparing it for shipment. You’ll receive an email with tracking information as soon as your gear is on its way, so you can follow its journey.

For complete details, please review our full shipping policy.

Your satisfaction is our goal. If you're not happy with your purchase, our process is simple and uncomplicated.

You have 30 days from the purchase date to return any new, unused item for a full refund or exchange.

Even if you've already tried the gear out on an adventure, we want to help. Reach out to our customer service team, and we will see what we can do to find a solution that works for you.

To start a return or see the full details, visit our return policy page.

Your confidence in our gear is what drives us. When you choose Hyperlite Mountain Gear, you're not just buying a product; you're gaining a partner for your adventures.

We will always guarantee our products against manufacturing defects. Should an issue arise, we'll work with you to find the best solution.

Accidents happen on the trail, and we're here to help. Contact our dedicated support team to discuss our expert repair services for any other damages.

For complete details, you can review our full warranty policy.

Your torso length, not your height, determines your pack size. We recommend the following to determine yours:

Tilt your head slightly forward to locate the bony bump at the base of your neck. (This is your 7th cervical (or C7) vertebra).
Using a flexible tape measure, have someone measure starting at that spot and running down along the curve of your spine.
Place your hands on your hips so you can feel your iliac crest, which serves as the “shelf” of your pelvic girdle. (It’s the first hard thing you feel when you run your fingers down from the sides of your ribcage.) Position your hands so your thumbs are reaching behind you.
Have your friend finish measuring at the point where the tape crosses an imaginary line drawn between your thumbs. This distance is your torso length.
Small (15.0” - 17.0” torso)
Medium (17.0” - 19.0” torso)
Large (19.0” - 21.0” torso)
Tall (21.0”+ torso)
If your measurement falls right in between sizes (for example, if you have a 17.0” torso, so you are right on the line between a Small and a Medium), we suggest you choose the larger torso size.

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