Make sure you’ve created an online account. (If not, you can create one now.)
Double-check you’re entering the email address connected to your account. (It might be different from the one you use for your membership or to receive REI newsletters.)
Did you recently update your password? Be sure you’re using the right email & password combo.
If you’re still having trouble signing in, contact us and we’ll figure this out together!
Oh, and we really, REALLY care about your security so after 5 attempts we’ll lock your account for a little while.