Returns

Our Return Policy

It's important to us that you're 100% satisfied with your purchase. If you bought the wrong size, your gear doesn't work as expected, or you've just changed your mind, we'll do our best to make the situation right for you and get you outside with the right gear.

The Basics

Unused, unopened products with their original tags and proof of purchase can be returned up to 90 days from their purchase date for a full refund to your original form of payment.

Lightly-used products with proof of purchase can be exchanged within 30 days for their full purchase price in store credit. Certain technical climbing items (harnesses, helmets, ropes, etc) may not be returned after use, to ensure safety of the end user.

All previously used products (Consignment, Blemish, Demo, etc) are not eligible for return—all sales are final. These products are offered at a significant discount!

Return Policy Exceptions:

  • Mounted Skis:
    • Skis that have been mounted but not used can be returned within 30 days for their full purchase price in store credit.
  • Damaged, dirty or excessively worn items:
    • If an item is damaged from misuse, dirty, or appears to be excessively worn, we reserve the right to not accept the return.

Making a Return

In-Store Returns

Gear that's eligible for a return or exchange can be brought to our Burlington location, whether it was purchased in-store or online.

Just bring the item you'd like to return to our checkout counter with its original tags, packaging, and your proof of purchase. It's simple and free!

Mail-in Returns

If you'd like to return an online or in-store purchase through the mail, here's what to do:

  1. Print and fill out a return form.
  2. Package up your item(s) along with your filled-out return form and a copy of your original invoice.
  3. Address and ship your package to:

    Outdoor Gear Exchange
    Attn: Returns
    37 Church Street
    Burlington, VT 05401

You are responsible for the cost of shipping your return. Please ship your package using a trackable and insured method in case it goes missing or becomes damaged during delivery.

Refunds and Exchanges

In-Store and Online Refunds

In-store and online purchases will be refunded to your original form of payment.

  • We process mailed-in returns within one business day of receiving them. It can take several business days for your bank or credit card company to process your refund, including refunds done in-store.
  • Shipping fees for online purchases will not be included in your refund.

Exchanges

In-Store

Bring your gear and proof of purchase to our checkout counter to start an exchange. If we have what you want, we'll swap it out!

Mail-in Exchanges

We aren’t able to exchange items that are mailed back to us. Instead, we recommend that you purchase the item you want in a new order and return the one you don’t for a refund.

Returns FAQs

  • Do I need Proof of Purchase?

Yes. A proof of purchase can include a paper receipt, printed invoice, order confirmation email, or online order number.

If you have a customer account in-store or online, our team can easily access your order history if you've misplaced your proof of purchase.

  • Where can I find my Online Order Number?

You can find your order number by looking at your order history, on the invoice packaged with your order, or in your order and shipping confirmation emails.

  • Do I pay for the cost of return shipping?

You are responsible for the cost of shipping your return to us.

However, we do make exceptions if we made an error with your order, such as shipping you the wrong item or shipping you a damaged item. If you believe we made a mistake with your order, contact our customer service team before you start your return and we can waive the cost of shipping it back to us.